Returns & Exchanges

Simple, fast returns for your research needs.

30-Day Return Window

We want you to be completely satisfied with your research materials. If you need to return an item, you have 30 days from the delivery date to start a return.

Laboratory Use Disclaimer

Products are supplied for research purposes only. Opened or seal-broken vials cannot be returned due to safety regulations.

How to Return an Item

  1. Contact Us: Email our team with your order number.
  2. Get Authorized: Receive return label & instructions.
  3. Pack Securely: Pack in original packaging.
  4. Ship It Back: Use provided label to ship.
  5. Get Refunded: Refund processed in 5-7 days.

Refund Processing

Refunds will be issued to the original payment method. Please allow 5-7 business days for the credit to appear in your account.

Exchange Policy

To exchange an item, return the original for a refund and place a new order. This ensures the fastest service.

Non-Returnable Items

  • Opened peptide vials
  • Items not in original packaging
  • Damaged or used products
  • Sale or clearance items

Still Have Questions?

Our customer support team is here to help with your return. Contact Support